My wife is a psychologist. She helps people through difficult periods in their lives. My older daughter is a cosmetologist. She helps people feel good about themselves. My younger daughter is an art teacher. She creates beautiful works of art, and more importantly, teaches young people how to create art of their own. I work in IT, and I've come to the conclusion that I don't make a difference. Putting my career in the best possible light, I make the trains run on time. My line of work contributes to the economy, but it doesn't do anything for humanity.
Before I go any further in this post, I'd like to say that I have made peace with this realization. It took me a while to get here, but I'm okay with it. In fact, even in my early twenties, I realized that I was not destined for the history books. For most of my life, I've known that my purpose was to (hopefully) bring a little bit of light and life to those around me. When I became a father, I knew that I existed to love and cherish these two souls I helped bring into the world, and to provide them what they need(ed) to be healthy, happy humans in their own right. When I got married to wife 2.0, I knew that I had found the best possible partner with whom I could share this journey.
Early in my career, I was asked why I went into IT. I chose this field because I was fascinated by how computers worked, because I have an analytical mind, and because I saw limitless possibilities in the industry. During my first interview, I was asked how I saw myself contributing to IT. Even then I was realistic about the possibilities. I told the interviewer that I did not see myself as the next Bill Gates, inventing the next great thing; I envisioned myself helping people utilize existing technology as efficiently and effectively as possible.
For many years, this worked well for me. I had (and still have) a knack for helping people understand how technology works, at least at a functional level. My preferred approach is to use analogies that my end users can relate to, and this methodology has served me well and to this day, help desk stuff is my favorite type of work because I get to help people solve immediate problems. Again though, these problems are insignificant in the grand scheme of things. Oh, I also love IT security analysis, because I get to see human creativity working to overcome computer security. It's kind of fun to get into the mind of a hacker, figure out their next step and stop them in their tracks. Even that work, however, still only serves to keep the trains running. I do, however, take some pride in the fact that I can use my expertise to help keep people safe from scammers at home.
Several years ago, I made a pivot from hands-on IT work and moved to the management track. I had hoped that I would have an opportunity to mentor and guide the next generation of young IT professionals, but things didn't quite work out as expected. For the most part, that job had me handling PTO requests, and being responsible for projects without being provided the tools needed to ensure success. I shielded my team from petty office politics, absorbed blame from executives when things went wrong, and watched them take credit for successes of my team. It was not fun, and I did not make a difference.
From there I went into IT Security Compliance. Security Compliance is a fancy way of demonstrating, in a formally recognized manner, that my company follows and enforces established best practices in order to minimize the likelihood that bad things happen to our computer systems. These best practices include things like ensuring that people have passwords that aren't easy to crack, having good data backups (and making sure those backups are tested,) making sure that end users are trained to know what social engineering looks like, making sure we don't use obsolete equipment, and so forth. Here's the crazy thing: I don't actually DO this stuff, I just go around making sure that we're doing it, and ensuring I can prove it. In reality, I'm kind of like a referee in a football game, watching to ensure that the rules are followed, except that I don't have the authority to impose a penalty. All I can do is recommend a course of action based on the current situation. The single biggest real-world benefit I bring to the table is that my work helps reduce how much we pay for cyber insurance. That's not exactly earth shattering.
This brings me back to my original point, which is that I don't make a difference, or more accurately, that my work doesn't make a difference, in the grand scheme of things. One could be forgiven for believing this causes me some sort of philosophical crisis, but that's not the case at all. In fact, it's kind of freeing to know that my job isn't important. I can recall many times early in my career where I was so critical to the company that I had to go to work in the middle of the night because something had broken and needed to be fixed before everyone got to work in the morning. Even then, "critical" is a matter of perspective. Nobody died. The worst thing that would happen is that people were unable to do some portion of their job. I was protecting the productivity of workers for one specific company. Conversely, there's no such thing as a compliance emergency. When the day ends, I can check out physically and mentally.
I will say that making a difference mattered more when I was younger. I believe that's a function of our relationship with work in America, where your occupation is a large portion of your identity. Think about it: In virtually every conversation with a new acquaintance, what do you do for a living is one of the first things asked. In response, most people say I am an [insert job name here]. Not I do, not I work as, we say I am, as if that's a full, unredacted description of you as a person. Ridiculous!
This is an area of our society where I believe the younger generation has it right. They are eschewing 50 years on the hamster wheel as an end in itself, and embracing the concept that work is a necessary evil that allows us to do more of the things we enjoy as humans. After all, I'd rather be remembered as someone who brought a little light and life to those around me. I'd prefer being memorialized as a man who loved and cherished his children, and a man who unabashedly shared himself with his wife. I'm Evan, and I don't make a difference.