Thursday, February 4, 2010
F*cking Monopolies!
Why is it that the cable company requires customers to pay in advance, but then also require you to wait six to eight weeks for any refunds when you cancel your service with them? Adding insult to injury, they're already sending me marketing crap asking me to sign up with their service!
Subscribe to:
Post Comments (Atom)
3 comments:
Oooooooooooowwww!!!
"I Know!!!! I Know the ANSWER!!!!
*waving her hand and jumping up and down to get your attention*.......
I knew someone who worked for the cable company a few years back and asked them that exact question myself!!! This is the explanation......
"They make you wait that long (6-8 weeks in most cases) for a refund because about 96% of people who cancel their service find that
A) the NEW service they signed up with isn't as good as the one they canceled from.......
OR
......B)If they didn't sign up for another service, they decide that cancelling their service was a REALLY bad idea and they just absolutely cannot live without cable......
and in both cases, they reorder the service with the original service company. It saves the cable company a lot of time, money and annoyance if they already have the money waiting in the wings instead of having to mail a refund that more than likely will be back to them before two months are over anyway.
That is NOT saying that it helps YOU out in getting your service back on any sooner tho....you were, after all, a Quitter and you must be punished.
;-)
Great rationalization on their part.
On the upside, we have just about every service our cable company offers...TV, phone and internet...and I still get an absolute fuck-ton of spam (both email and regular old junk mail) from them telling me about great offers if I sign up for services I already have.
Post a Comment